Conflict Management And Different Communication Styles And...

Abstract For this observation paper a classmate and I went to watch a court case in Sanford Florida. The observation that I made is centered on conflict management and resolution. The offense that the defendant was accused of was trespassing. The behaviors of the defendant, the witness, lawyers, and members of the jury were all written down and analyzed. The events that unfolded in the courtroom were also taken into consideration when analyzing the information. Verbal and non-verbal styles were identified and correlated to the outcome of the case. Different conflict resolution styles that were used by the completing sides exposed different lessons that helped me further understand the different aspects of the case. Conflict Management†¦show more content†¦Method For my research I went and observed a court case at the Sanford county court house. My friend and I arrived around fifteen minutes after the trial had started but it seemed the only thing we missed were preliminary steps before the jury was ushered into the court room. While in the court room I heard and observed a 911 call that the victim made shortly after the defendant broke into her home. During the 911 recording I observed the non-verbal behaviors of the defendant, his lawyer, and the jury. I also observed the victim going over the official report she made for the police officer that arrived at her home after the trespassing took place. The type of observation I made was participant observation. While participant observation is a great tool in getting facts and reenacting specific accounts or observations it suffers from the lack of reliability due to bias. My bias will morph the analysis slightly, but should not take away from the evidence presented. Throughout the court case m y friend and I took down notes on how the different characters of the case presented themselves and how we could correlate those actions into their conflict resolution styles. Specific things that the lawyers from both sides said were also written down and later analyzed. After we left we discussed the case and compared our thoughts on what we thought